GENERAL QUESTIONS
How do I change my survey participation option? (Full vs. Partial)
Once you have registered for the survey, you cannot change your option on our interface. Please contact us by email at fragmentprojet@liser.lu and we will do what is necessary.
Am I eligible for the lottery?
By taking part in the survey, you could win one of our eight monthly vouchers, worth up to 100 euros. A draw will take place every month for the duration of the survey and will be open to all participants who complete the survey within the month!
Each time you complete the partial option, you will automatically be entered into the monthly lottery to win one of four €50 vouchers.
Each time you complete the full option, you’ll automatically be entered into the monthly lottery to win one of twelve €100 vouchers.
You can find the detailed rules of the lottery in our “Support for participants” section.
ENVIRONMENT & STRESS QUESTIONNAIRES
I can’t fill in the online questionnaires. Can you help me?
Yes, please contact us via our e-mail address fragmentprojet@liser.lu and tell us what your problem is. If the problem cannot be solved easily, we can complete your questionnaire over the phone or invite you to join us at LISER to complete the questionnaire on one of our computers.
Why do you collect information about my modes of transport?
Our discussions with a group of Luxembourg residents have shown us that transport is often a major source of stress during the day. We are seeking to understand how certain modes of transport, depending on the places visited and the time of day, generate more or less stress.
Why are you interested in carrying out an activity alone or accompanied?
We know that the people who accompany us in our daily activities change the way we feel stress and influence the way we perceive the environment around us. By informing us of your degree of familiarity with the people who accompany you, you help us to understand the circumstances of the moments experienced as stressful.
Why are you interested in my physical activity and sleep?
FragMent looks at how the places you visit and the activities you do impact on your stress. However, the quality of your sleep and your physical activity are also factors that influence your stress. So we need to know some aspects about your lifestyle to identify what is really linked to your environment.
Do I have to declare all the places I visit?
FragMent seeks to understand how the places you visit every day affect your stress. The more places you refer, the more you help us to identify areas of stress in Luxembourg. The addresses of these places are cross-referenced with geographical data to understand their stressful (i.e. traffic, pollution, etc.) and relaxing (i.e. green spaces) characteristics.
Under no circumstances do we use these locations to identify a participant! All data is pseudonomised (a confidential reference code replaces your personal information) and is only analyzed for research purposes!
FRAGMENT MOBILE APPLICATION
I have an iPhone. Can I download the FragMent App from the Apple Store?
The application only works on Android. However, the research team will provide you with a telephone for the duration of the survey, and a stamped envelope so that you can return it to us free of charge without having to travel.
I want to take part, but I don’t want to use my phone…
No problem, we will lend you a phone for the duration of the survey!
Make an appointment with the research team by e-mail fragmentproject@liser.lu, you’ll receive a phone with the FragMent mobile application already installed, we’ll explain the survey to you and we’ll give you a pre-paid envelope to return the phone to us!
I can’t set up my phone. Can you help me?
Contact us by e-mail fragmentproject@liser.lu and tell us the brand of your phone and your identification number (ID). We’ll do our best to solve the problem with you!
Do I have to reply to all the messages I receive?
No. However, the survey only works thanks to your repeated answers to understand how your stress evolves over the course of the day (and week) depending on the places you visit and the activities you carry out. The more answers you give us, the more we’re able to understand these variations!
Why do you need my voice?
Did you know that the rhythm of your voice, its intonation, breathing, etc. are all stress markers! We break down the different signals in your voice to identify these stress markers. Your voice recordings are therefore invaluable to the research team. We’re counting on you!
How do I make a voice recording?
We recommend that you place the phone facing you, about 20 cm from your mouth. Then simply press “Start recording” and perform the voice task according to the instructions displayed on your phone. Once the recording is complete, press “Stop recording”. Voice recordings must last more than 20 seconds to be considered valid.
You can listen to your recording again, delete it and start again. We recommend that you only make a new recording if there is a lot of noise around you or if you feel that the content of the recording is disturbing you.
Why do you need my location data?
Geographical location in itself is of little importance to us. However, we do use your geographical coordinates to determine what types of environments you are exposed to (for example, your proximity to a park, or whether you are in a traffic zone), the time spent in these environments, and your mode of transport. These are all factors that contribute to your stress levels.
Under no circumstances do we use GPS data to identify a participant! All data is pseudonomised (a confidential reference code replaces your personal information), and is only analyzed for research purposes!
If I lose my phone, can anyone access my data?
No! The data is not stored on your phone. So if your phone is lost or stolen, nobody can access your confidential data.
When does the smartphone survey start?
The survey starts the day after you enter your login and password in the FragMent application. The survey lasts 15 days.
If you know that you won’t be able to take part in the smartphone survey in the next 15 days, wait until a more convenient time to log in to the application.
I’m going on holiday, can I start the smartphone survey?
If you are going on holiday in the next fortnight, we would ask you to delay the start of the smartphone survey. Simply do not enter your login details in the FragMent application until you return to Luxembourg.
I’ve lost my password! What do I do?
We will reset your password and send it to you by e-mail.
Send us an e-mail to fragmentproject@liser.lu
I want to stop the study before the end.
Simply log out of the application by re-entering your password on the “Log in” page and then clicking on “Log out of this phone”.
